Open Letter to Sal Iozzia and Loaded Commerce
Loaded Commerce – previously CRELoaded
An overview of reasons why our company ceased to use CRE for client site builds.
We provide website development services to our clients, but we also provide business consulting – both for startups, and businesses in trouble. So this is written with a background of experience across a range of issues, not just as a web designer who is using the software.
In order to understand our perspective on eCommerce applications, you need to understand our client base. They are primarily sole-proprietorships, almost always single decision maker owner-operators. Their businesses are small, their time limited, and their budgets tight to the point of squeaking. They usually do not have teams for marketing – they hire a single individual (in this case, our company), to provide all website, graphic design, copy writing and editing, marketing, SEO, security, and coding services. They are not members of the “Internet Marketing” crowd, they primarily sell shipped product, a few sell instant services or ebooks.
Long term, their needs are for something that is low cost, easy to update, for which it is easy to find free or low cost templates, and which integrates with other low cost or free services. Most use PayPal Standard as a payment choice, a few use Authorize.net or YourPayConnect, with a few Canadians using InternetSecure.
This client base makes up a HUGE sector of Open Source cart users, perhaps the largest segment, and certainly the largest percentage of successful ecommerce users. For every big store out there, there are 2-3000 small ones struggling along, making it from year to year, but not rolling in it.
We gave our clients a choice between Joomla with VirtueMart, or CRE for a long time. Eventually the users of CRE simply faded out, and many of the choices were based on cost – there is no ongoing fee to use Joomla or VirtueMart.
CRE does do more things as far as the following tasks:
Reporting
Sales and Discounts
Coupons
Slightly better Shipping Modules
The reasons why we, as a site development team, eventually moved completely over to Joomla based solutions had to do with the following aspects:
Ease of templating. This is HUGE. It primarily has to do with three factors:
- First, Joomla has a better separation of design and text code from core code. We can easily access the HTML and CSS for the basic template design, and don’t have to mess with 50 different templates in 300 different pieces. It is just so much faster to edit a template, and I can do it in the backend of the site instead of messing with the files. This alone saves me an average of 2-3 hours of time compared to CRE.
- Second, I can get free templates for Joomla. There are only a couple for CRE. That hurts. My clients mostly can’t afford to pay more than $100 for a template. The templates you can buy are often buggy, there are only limited numbers available for the newer versions, and editing the commercial ones is even harder than editing the ones that come with CRE. Our clients are stuck with the choices of paying for limited choices in commercial templates, paying us to highly customize one of the two free ones, or settling for a site that looks just like everyone else’s site with different colors.
- Third… Artisteer (artisteer.com). That program is amazing. Far more functional than it appears on first run. It has a layer of finer controls under the surface. This program saves me an average of 5 or more hours of time per design. If you could work with that company to change CRE so that they could get it to work with their engine, and persuade them to integrate CRE template production into their software, wow… You’d have CRE users springing out of the woodwork, because template issues are a MAJOR issue for CRE. They run an affiliate program also, so you could potentially use that to replace some lost revenue from template sales. Artisteer not only allows me to produce a template fast (http://www.divinepotential.com was produced in a matter of 15 minutes working inside Artisteer, plus a little bit of graphics time outside), it gives me a predictable code base, so every template I create shares the same code organization. AWESOME for saving time making hand edits (which I only do on maybe 1/3 of all templates that I create with it). Artisteer taking you on would also quickly amass a large body of free templates, because once designers get their hands on Artisteer, they start cranking out templates for whatever it makes. They can’t help themselves. If you haven’t got your hands on that, I really suggest you download the trial and see what it does – and make sure to set a background gradient, and then open up the Options button for that, and play around with the contrast, length of gradient, and other settings in there, just so you see what I mean by that second layer of controls. Then imagine what people could do if Artisteer worked for CRE…
Ok, so beyond that, Joomla, and VirtueMart, also present a few other advantages for us:
Both are free. It does make a difference. I don’t know what their business models are, but they do work. There are two points here that matter:
- First, people do like a free thing best, but they will pay for a thing ONCE, and not mind. They don’t like being stuck for it over and over. If you charge for upgrades, fine, but only charge for major upgrades, not patches or bug fixes. People get that – new features, pay again (half what they paid before, or less). Yearly, they don’t get, and they don’t like. Yearly is a subscription plan, regardless of your achievements. They hate that. And make support optional. Not everyone needs it. Those who do can pay for it. The most profitable business model has HIGH software sales and LOW support (profit margins on software sales are more controllable than profit margins on support).
- The second issue you have to deal with on cost is that the trust people had in your product has been thoroughly screwed. It is enough that they get stuck for it once a year, or once every time you do a major upgrade, or whatever. That feeling that they never know what the price is going to be the next time, or worse, that they got a free thing that is now no longer free, is scary. Having ANY kind of validation code ruins the sense of trust. They feel it gives you the power to take away their business any time you like to extort money from them. It isn’t just a cart you are providing. It is a business. They invest in you, even if they never pay you a dime. They spend time and money to build that store. If you fail them, they have to rebuild, and they may not be able to recover what they lost. It is a huge thing – you hold their livelihood in your hands, and it is not a trust to be taken lightly. It is a precious thing, of great responsibility.
Joomla has a fully functional extension system with very stable separation of core function from extension function. An extension can be installed, and upgraded, and the core never touched or altered – and Joomla can be upgraded without affecting the extensions in 99% of cases. You NEVER have to hack Joomla code. They have done a masterful job of separating the parts you touch and alter, from the parts that never get touched. I usually have to hack CRE multiple times to get things working right, or to modify things that need to be modified on every install. I know you are working with ancient code base in there, but the time is long past to drop all pretense of compatibility with OSC. It is past time to get the dinosaur out of the basement.
The article handling is more powerful, so it is much easier to create and manage the peripheral info pages. Article handling also just feels simpler – some of it has to do with the layout organization in the Admin. CRE feels cramped, looks complicated even when it isn’t, and isn’t very friendly looking. Users respond to those cues.
CRE still stores some things in files (including the mainpage content), which makes for upgrade hassles, backup and restore mistakes, etc. It is just sloppy, those things should be in the database. This is also long overdue – should have been changed 5 years ago.
VirtueMart is easier to hack when we have to. The code base is smaller, because it is only the cart portion. It also has good separation of code and design.
VirtueMart has no controls on the payment processors. We can install any we want, or even code our own. There is nothing proprietary about it, nothing that forces anyone to do it a certain way.
Updating Joomla is FAR easier than updating CRE. Twice we’ve had to migrate sites due to catastrophic upgrades, but that is rare. Typically we just drop in the files and walk away. We can even automate it because it is so predictable and simple. VirtueMart is not that simple – especially since we added some custom mods of our own to it. But it is still simpler than CRE, even WITH the mods, and can still be automated with conditional statements.
There was no upgrade path from one version to another. I could not simply drop in some files and run a database query to move from Standard to Pro to B2B. That is pretty critical if you want to capitalize on store growth. Nobody wants to have to pay twice – you for the software, and the designer to rebuild the store! All three versions NEED to use the same templates, and all three versions need to be compatible for upgrades AND downgrades (business owners want to know they have a safe way to go forward if their business takes a dive and they can’t afford to upgrade a paid version). GIVE them the control, and they will give you their loyalty – try to TAKE the control, and they will run. I guarantee that this change will result in more upgrades than downgrades.
The Newsletter Manager in CRE has no throttling control. You can’t set it to send slowly to accommodate server limits, so once a store gets more than 3-400 customers, it is useless, it will only send the first ones. There are other things that could make it better as well, but this one is the most critical, because it is a complete show stopper for anyone smart enough to know what the problem actually is, and for those who do not, it is hurting their business.
There were a few other reasons having to do with company attitude, and trust, but these are the major technical and performance issues which caused us to stop recommending it to our clients, and to prefer working in a different environment.
Overlooked Aspects of Branding
When we talk to a client about branding, the response we get is often “Oh, I have a logo.” But a logo isn’t branding. It really isn’t even the START of branding.
Branding is far more comprehensive. It is as much an emotional thing as a visual one. It includes all of these things, and probably a few more that I haven’t thought how to articulate yet:
1. The logo – yes, this is part of it. A very small part.
2. The business name. More about HOW you do what you do, than WHAT you do.
3. The business slogan. It sets a mood, and sends a message. It may not say anything about the product. Think about top brand slogans. Coke’s slogan isn’t “brown fizzy sweet drink”. And Nike never says “shoes we’d like you to think are really cool”. And McDonalds would never say “assembly line hamburgers”. Their branding is the attitude. Our logo is “Come in from the cold”. Not a thing about web design… but a message about how our customers feel.
4. The way you write your content for your ads and website. The very style of writing – is it formal, casual, humorous, warm, professional, etc?
5. The way your website or ads are laid out and organized. Again, all of this sends a message which should be consistent with your branding.
6. The names you choose for your website links, your products, the variations for your products, etc. Are you going to call them “small, medium, large”, or are you going to call them “teeny, well fed, enormo”.
7. The way that you market, and where you market. It should be consistent with the branding and primary message you are trying to send.
8. The packaging and presentation of the product. More than just slapping a label with your logo on the package, the entire package should echo the branding mood, including the wrapping, label layout, and other materials.
9. The way in which you interact with the customer, from how you answer emails, to your signature line, to the way you answer the phone or the way you dress when you meet them in person. All of this is part of your branding.
So in order to create good branding, you really need to know what the primary message IS. Is it a sense of fun, a sense of helpfulness, a sense of comfortable conformity, or a sense of being on the edge of losing control? All are appropriate for various products and target markets, and you want to be sure that YOUR message fits yours. Then EVERYTHING you do in relation to presenting your product becomes an extension of that message.
Branding is, in a sense, defining a personality for the business. When it is a likable and consistent personality, people respond. When things are disjointed and don’t quite coordinate, they feel like they are in the presence of someone who is either deceptive or who has a mental illness – neither impression is a good one for persuading customers to trust you with their money.
When we work with small businesses that have a single owner operator, we find that the business owner is the single most important influence on branding. The personality of the owner is what will determine, to a large extent, the messages that are being sent, and to whom. Usually a business owner can’t even articulate these things. But if a professional service provider pays attention to the business owner, they can quickly determine what those messages are, and how to best present them. Because with a very small business, the owner IS the business, so you are really trying, in a way, to capture the brand of the OWNER.
If you are a small business owner, make sure that your branding carries through your entire business, through everything you present to the customer and all of your interactions with the customer.
But most of all, have some fun with it! Branding, done well, is great fun, and a terrific creative project where you get to think about appropriate and enjoyable ways to include your messages in everything you do.
Check out our new Cottage Industry Consulting and Development services at CottageIndustrialRevolution.com.
Making Automation Work for Small Business
Automation is the bane of our existence. We ask for help from any company out there and we have to ramble our way through phone menus that drive us nuts, or support menus on the internet that have everything but the option that we need.
Gotta love those menus that pre-determine your needs: Would you like to make a payment? Would you like to check your balance? Would you like to speak to a sales representative? No option for talking to a real person.
No, I want to speak to a human being because your system screwed up my account and I want it fixed.
But they didn’t give you that option, so you are effectively shut out.
Automation gone bad. Big companies can sometimes get away with it, because they are the 800 lb gorilla, which is gonna be there even if you don’t like the way they automate parts of their business.
For a small business, that would kill you! People expect a person to answer the phone – or at least an answering machine with a real person promising to call back. Small businesses are EXPECTED to be personal.
Making the leap from “I do it all myself” to intelligent automation as a business grows can be tough. There’s a single rule though, that can make it far more effective, and help you avoid the pitfalls before you even reach them.
I say it a lot – so you may have heard it before. But I’ll repeat it anyway for anyone who may have missed it:
Automate the NON-PERSONAL aspects of your business. Keep the PERSONAL stuff PERSONAL.
Smart automation is a win-win, because it automates repetitive tasks which SHOULD be automated, saving you time so that you now have the ability to DO the personal stuff yourself. Plus it makes the results MORE CONSISTENT, and your product or service becomes more predictable. Higher quality results, not lower quality.
If you get it backward though, and just try to automate the thing you feel is taking up the most time (which it actually may not be), and it happens to be a thing that requires personal attention, your whole business appeal gets messed up, and you degrade the quality of service to the point of disaster.
Another important point, one that I have not said much before, is that when you do automate, especially if that automation involves customer interaction with the automation, make sure there is a REAL PERSON who is still accessible.
I don’t mean a support que or online chat. I mean that if they want to pick up the phone and call, or email you, that someone on the other end answers who is familiar with your product or service, and who KNOWS THE CUSTOMER. When a small business tries to behave like a big business, customers leave. The one major selling point with small businesses is that people really LIKE it when they feel like the business owner knows them. So having access to a friendly and helpful person who has a vested interest in the business, available on the other end of the phone or email is essential.
The last point is one of economics. Weigh the cost-benefit of every investment in automation. There is no point in investing hundreds, or thousands of dollars to automate a task that is not a money maker. I don’t mean that every task needs to generate revenue directly, rather, that if you have TIME, and no SALES, then investing in something to speed up operations is dumb. Increasing the efficiency of production only helps if you are making sales.
When you get to the point where investing in automation IS smart, because you could EARN more if you had the time to do so, And then you want to look at your operations and see where a smart investment would increase revenue enough to pay for itself and then some. Some types of automation never will pay for themselves for small businesses, other types are a no-brainer when you reach a certain sales volume – and those are the ones you want to implement at the right time.
Don’t get caught up in hype, or think that just because everyone else has it you have to have it too. A local NRCS office with a staff of four people, charged with managment and disbursment of grants in the amount of $50,000 per year, with a fairly low volume of traffic in the office or on the phone, spent $164,000 to install an automated phone system. This, when they had a receptionist, and KEPT the receptionist on the payroll once the system was installed. Bad move. They feel they can do that because it isn’t their money, and they don’t have to show a profit, or even any kind of justification for the expense. You can’t afford such stupidity – you haven’t got other people to suck it off of to pay for it.
Automate smart, and it will pay you back, and your customers will continue to feel they are getting what they need. Do it wrong, and they’ll wander off to someone who understood better than you how to do it intelligently.
Our company is now offering Cottage Industry Consulting, and can assist you in making good automation choices for your small business.
Nature Doesn’t Use an Autoclave
I was studying up on propagating mushroom spawn. The instructions I found at first started with an emphasis on requiring a clean room, or an air filtration hood, HEPA filters, an autoclave, 90% wood alcohol and chlorine, and pasteurization equipment. They babbled on about agar and petri dishes. By the time I was finished reading it, I had two prevailing thoughts:
- There’s no way in the world I could ever manage to do that the way they described.
- There’s GOTTA be an easier way, to simply replicate nature. Because NOTHING in the procedure they described had ANYTHING to do with nature.
So after a little more research, and some careful thought, I was able to come up with a process to do the same thing they were doing, in half the number of steps, that never once mentioned a clean room or autoclave.
The process they described not only called for sterilization of anything introduced into the process, it also called for sterilization OF the product. Now… Sterilization KILLS living things. That is the purpose of it! They were trying to PROPAGATE (that is, encourage the growth and reproduction of) a living thing. Sterilization of that living thing is counterproductive, to say the least! Even if it only involves sterilization of the outer surfaces, it will introduce genetic alterations to the entire body.
They were SO concerned with sterilizing everything, that they were willing to GUARANTEE damage in one way, in order to avoid the POSSIBILITY of damage in another way. Silly!
Nature doesn’t work that way. Nature works in a happy jumble of controlled and balanced contaminants. As long as you don’t get them out of balance, the risks are minimal.
Mushroom culture in an artificial environment has a HIGHER incident of bacterial and foreign fungal contamination than outdoor grown mushrooms. Now, people who grow them outdoors do not sterilize everything, and they don’t wear clean-room suits and booties to harvest. Artificial environments DO require that – and they chase themselves in an ever tightening circle of contamination elimination, which is a pursuit that is completely futile because you can NEVER eliminate all contaminants. NEVER.
What they have done, is create an environment with no natural limiters. So if a single contaminant gets in, it just runs unchallenged. This is blamed in careless or sloppy conditions. But it isn’t that at all. It is because of too MUCH control, not because of insufficient control. This is a primary problem with ALL industrialized farming and food processing.
In nature, naturally occurring bacteria and fungus balance and limit one another. This happens in the human body, and in the garden and forest, and even in your kitchen if you are not too much of a germophobe. The more sterile you try to make things, the more out of balance they get. Reasonable cleaning with water, and once a day with soap, keeps things IN balance. Washing hands after handling obvious contaminants is also wise. But trying to sterilize every surface is not only futile, it is counterproductive.
A little more research on mushroom culture shows that people have had great success in chopping up a mushroom with a clean knife, putting the pieces between sheets of fairly clean, damp cardboard, and letting it do its thing. The mushroom – having been intentionally inserted in LARGER amounts than any opportunistic contaminant, quickly propagates and overcomes any opportunistic contaminant anyway. Things stay in balance, with lots of peripheral contaminants running around doing their thing, and not hurting the mushroom culture that you wanted to grow in any way at all.
Nature is the same way. Mushroom spores culture every day, and they don’t do it in sterilized soil.
I heard the comment “But what if some other kind of fungus grows instead of the one we wanted?”. Not to worry. There are thousands of different kinds of fungus in the world. You are surrounded by them all the time, and they perform all kinds of useful tasks inside and outside of the human body, and in nature all around. Only two or three of them EVER look anything like the one you are trying to grow. The chance that one of THOSE would grow at all in the environment in which you are attempting to culture your prize mushrooms, is a gazillion to one chance against that ever happening. Everything else that might grow there would be present in SMALLER concentrations than your deliberately cultured mushrooms, so they’d have a hard time producing much visible fruit in the first place, and in the second place, if they did manage to, it would look so different than what you are culturing, that you’d easily recognize it. The WORST possible outcome would be that it might SLIGHTLY diminish the productivity of your mushroom environment. That just isn’t even anything to worry about!
I’ve used mushroom culture to illustrate the point here, but it applies to all areas of life. Properly managed gardens and farms are never sterile, and the fact that they are not is a BENEFIT, not a problem! Once we start trying to introduce unnatural controls into a natural environment, we begin an escalation of a sequence of problems that only grow the more we try to constrain them. You can’t put nature on a leash and not expect to get your hand chewed off. It isn’t reasonable to expect that man can do something better than nature. Nature has just had way more practice at it!
Any time you see instructions for cultivation of anything that starts with “you will need a clean room environment”, or “a ratio of 18% protein and 13% soluble fats”, or even “a finely prepared soil-bed that has been double dug and enhanced with a 1″ layer of compost tilled in to a depth of 6”, you may know you are in the presence of a fool who thinks they know more than they really know. A mushroom does not grow best in a clean room environment, a chicken does not naturally eat soy meal or calculate the protein content of the food it eats, and Adam and Eve cultivated food for their rather large family using wooden tools which were not capable of finely tilling the soil (yes, there are easier ways, but the point is, they grew a successful garden without double digging).
Humanity prospered long before scientists analyzed everything to death and determined to make it more complicated than it has to be.
Keep it simple, and go back to the way nature really does it, and everything gets amazingly simple, and solidly successful.
Update: Since writing this, we have successfully propagated mushrooms in non-sterile conditions. Multiple types, in various mediums.
Cutting Firewood for Extra Cash
I remember cutting firewood with my father. He’d use the chainsaw, and us kids would stack. It seemed that he cut just about as fast as we could stack. There were usually two or three of us. I’d also used a chainsaw plenty in my teen years, and a little since then. So when a neighbor kindly offered some trees for us to cut for firewood, to earn a little extra cash, it seemed like a good idea. Another kind neighbor found a buyer who would take all the mixed hardwood we could cut, at a price of $50 per rick, and the buyer would provide pallets and wrap, and would pick it up. They did not need it chopped, just cut to length. Average price of cut and chopped firewood of this type was about $75 per rick, so it was a reasonably good deal.
We tromped down and surveyed the trees. Lots of brush to clear off, but some good wood in there. Kevin fired up the chainsaw, and started cutting. The saw was having an off day, and it fussed and fumed. We managed to get about half a rick cut. All elm. People here don’t like elm much. No one seems to be able to agree on the reason, but everybody agrees that they like everything else better. So now we had half a rick of elm. Slow going, and the saw was having a hard time keeping up.
We cut some cedar as well. That was slow too, because cedar has so many limbs to remove. We got about a quarter of a rick of that. We figured the cedar was worth it if we split it into kindling and sold it by the bundle.
We then started cutting oak. The saw was feeling a bit better when we started, but it chugged its way through VERY slowly. After a few cuts, it started smoking. Badly. And bar oil was pouring off the end of the bar. After Kevin pulled the bar out of the log, the chain was still steaming.
I let it cool some, and sharpened the chain. You could SEE the rounded corners on the ends of the teeth. You could also see them sharpen up as I filed. Not good.
It was good for four more cuts. Exactly four, I counted. Then it started smoking again. A generous neighbor joined us to help. He brought his own saw. He fired it up and started cutting circles around Kevin. Our poor little saw chugged and choked its way through a log, and in the same time, the neighbor chewed his way through about six. After four more cuts, the saw was again, smoking and dripping.
When the neighbor quit, we quit. Our saw was just not up to it, and never would be. No amount of sharpening would ever make that chain right. No amount of babying would get that little saw to handle oak logs.
Some facts about chainsaws:
They come in different sizes. And the smaller sizes are made for different purposes than bigger saws.
The baby ones – 14-18″ are made for “occasional home use”. That means if you have to trim a few limbs off a tree now and again, they’ll do fine. These saws have a narrow kerf, and a low powered engine. And the saw chains are made from softer metal, so the teeth wear down MUCH faster. I guess with the smaller kerf they thought they could get away with it. Generally, the smaller the saw, the punier the chain width, and the weaker the engine. Some brands are complicated to start, hard to keep going, and difficult to service. Others are made with the attitude of dumbing down the servicing, but usually the parts are of such poor quality that what was meant to save time just results in a LOT of frustration.
The middle sized ones – a few 18″, but mostly 20-24″, are made with a larger engine, and harder chain metal. They have a wider kerf, and they can cut circles around the baby ones. The larger ones again, are more powerful. Ease of servicing varies widely. There are also Professional and Home models in this range, but usually even the home models are far more durable than the smaller saws. They may have either a medium kerf chain, or a wider kerf chain – wider is generally the most durable chain, but also takes the most power.
The daddy saws. Ok, so most loggers use a 24″ bar, a few have a 36″ bar that they use for extremely large trees. But a 24″ is standard. So here we are mostly talking about larger engine size. More power. You’ll pay twice the price for them. Sometimes more. But they’ll work more reliably, and cut much faster, and they’ll be worth repairing when something breaks. They will generally have chains with the widest kerf, which are made from a harder metal, so they last longer, and require sharpening less frequently.
Some facts about wood:
Cutting evergreens is easy, and even a bad chainsaw can cut through it without completely choking up. Other softer woods too. They can make a mediocre chainsaw look ok, and you can make pretty good time. I don’t remember my Pa ever stopping to sharpen a chainsaw during work – though he did so at night in his shop.
Cutting hardwoods is hard. And harder. Some hardwoods are hard, and others are like trying to use a breadknife to saw through granite. They’ll systematically dismantle all but a good saw, and they are even hard on that. You’ll still have to stop to sharpen every hour or two, at best.
So… back to the original topic. Earning money doing this. Yes, you can earn money cutting firewood. You can earn enough in a day’s work to replace a full time job, if you want to put in a long day, or if you have a helper.
You’ll have to get the wood for free too. If you have to pay for a permit, or pay someone else a cut off the top, it isn’t going to be worth it. But you CAN get wood free, if you find out who has property that they are clearing. Often they’ll bulldoze trees, and then just light them on fire. If that is the plan, they are usually perfectly willing to have someone come in and salvage some firewood first.
But you can only do it if you have the right tools to start with. If you don’t, you’ll end up with a lot of frustration, and VERY little output to show for it. If you don’t already HAVE the right tools, then it isn’t going to be worth getting them if you are desperate for cash, because it is probably going to cost you several hundred dollars to get a chainsaw that can keep up – and you are likely to need two of them to really produce.
If you have a little backyard chainsaw and think that you can go and cut hardwoods all day, and make something at it, you’ll be disappointed. A little one can’t even handle an entire day of work, even if you keep sharpening the chain. You’ll need something better, and bigger.
If you do happen to have it though, firewood can be a nice way to earn a little on the side, or to fill in the gaps if you are unemployed.
But you gotta have the right tools.
If you don’t, then look for other ways to profit locally – You might be surprised at what you can do.
The Twitter and FaceBook Marketing Myth
How many times in the last two years have you heard people tell you that if you are going to market online today, you HAVE to use Twitter and FaceBook? How many times have you heard people extolling the virtues of those two platforms for marketing a business?
I’ve got news for you. EVERY SINGLE PERSON who says that is SELLING something to do with Marketing on Twitter or FaceBook. They have motive to tell you that.
The truth is, Twitter and FaceBook are both VERY POOR marketing mediums. They both violate one of the most important rules of marketing:
Put your message in front of an audience who is likely to be interested in buying what you are selling.
People on FaceBook or Twitter, for the most part, are NOT THERE as consumers. They are there to party. So unless you are selling Red Solo Cups, it isn’t going to be a highly effective method for marketing.
There. I said it. I expect I’ll get a storm of denials from people who are selling FaceBook and Twitter marketing services. But my clients generally agree with me, and they are real business people, selling the typical products and services around which business in the US largely revolves.
Five years ago, we were able to tell our clients to go to forums and sites where people congregated who were interested in the general topics around which the client’s product or service revolved. For us, that meant we would go to small business forums, and we’d chime in with helpful information regarding website and marketing. We gained an entire client base this way. Literally hundreds of good, solid clients came our way through this means of marketing.
Enter FaceBook and Twitter. Exit most forums. The business forums simply dried up. They went away, and NOTHING came in to replace them. Oh, some people may disagree, but the few that are left are lethargic at best, and pretty much a waste of time.
You can spend and awful lot of time talking to nobody, with the illusion that someone is listening, but it won’t help your business grow. And right now, you have the choice of participating in old forums where nobody IS, or participating in new social media where EVERYBODY is talking, EVERYBODY is there, but nobody is LISTENING.
So now we have a disappearance of an incredibly effective marketing tool, and the replacement of it with a social tool. Sure, you can reach a LOT of people on FaceBook. But they are NOT targeted listeners. They are there to party, and if your marketing messages interfere with their party, they’ll just tune you out. They have short attention spans, and are looking for distraction, not for practical help in their lives.
FaceBook users are basically two types:
The ones who are addicted to it. They use FaceBook as an online party, where they go to simulate real life. They want distraction, and they want things to keep moving. They have NO attention span, they do not want to have to act on ANYTHING, and they like freebies. They are quick to subscribe to pages – in fact, most of them have SO MANY on their lists that there is no way they could ever keep up with them all. They are equally quick to forget what they just subscribed to, and to turn it off in their feed.
Those who use it for business, family, or friends, to keep in touch, but who limit the amount of time each day that they spend there. They are going to unsubscribe from anything that wastes their time, they won’t be there to be marketed to, and they’ll skim over things and get to the stuff from people that they know. If they KNOW you personally, they’ll sometimes leave your page feed visible. But if they don’t know you personally, they probably won’t even subscribe.
If you get past that, and actually get subscribers to your page, the chores have only just begun. You can post to the wall on that page, and you can work at getting more and more subscribers. But that isn’t the same thing as getting CUSTOMERS. Because most of them do NOT want to listen to the sales pitch. They want you to bring the drinks to the party instead. And if you do, they MIGHT like them enough to buy them later – but most of them won’t. Most of them will just go looking for the next free drink instead. And you’ll have to give away a LOT of drinks just to sell a few.
If you HAVE a FaceBook page, you have to post things to it on a regular basis, or it won’t help you sell anything. Posting ads won’t be effective, your prospects will ignore them. Remember, they are there to party. The big companies hold contests, do giveaways, and are constantly offering “fun stuff”. They aren’t exactly bringing drinks to the party, but they are bringing pencils and a fun little word puzzle. Cheap stuff. Lots of it. An endless flow of trivial little bits of distraction for an audience with the attention span of a gnat.
For a small business, keeping up with a constant stream of that kind of thing is EXHAUSTING! Especially since the return is so low. And the return IS low.
When we ask our clients if they are using FaceBook or Twitter as a marketing tool, most say yes. When we ask them if they have ever made a sale that they knew resulted from FaceBook or Twitter, they say no.
As a direct marketing tool, they are pretty much useless for 99% of businesses in the US. Oh, don’t comment with hot denials unless you are using FaceBook and Twitter for a business that is NOT involved in selling services related to FaceBook and Twitter, AND you can verifiably show that you are GETTING active customers or clients from them.
So what is the answer? Do they have a place in current marketing?
I think they do. But it is not in having a cute and active FaceBook page, or in posting to Twitter every half hour with your latest product. Honestly, those two things are probably nothing more than a waste of your time.
Both can be used in developing relationships. Every once in a while, a conversation will allow you to share your expertise, and at that time, it may benefit your business. But this is weak, and circumstantial at best.
The real reason to USE them for business has to do with search engines. They now index websites higher if they are mentioned on FB or Twitter. And they also rank sites higher if they are LINKED to a site mentioned there. I do NOT recommend trying to game the system here – but if you are smart, you can use it in natural ways, to cover a lot of ground with a few simple tasks each week.
1. Create a blog. Post to the blog one or two times per week. It does not matter WHAT you write, as long as it is YOUR writing, and NOT someone else’s. It must be completely and totally unique and original. The more interesting it is the better. The more it relates to your lines of business, the better. But there is NO NEED to have a separate blog for each topic, that will just make you neurotic because it will be too much to keep up with. One good solid multi-purpose blog is sufficient.
2. Feed your blog into Twitter. This will create a post automatically every time you post to your blog. But it will also give you the ability to feed your blog into ANYTHING that accepts a Twitter feed.
3. Feed Twitter into FaceBook and LinkedIn. Just feed it into your FaceBook profile. A FaceBook page for your business isn’t really necessary, and it isn’t even helpful for about half or more of business owners (you have to have a purpose for it if you want it to be successful). Now your blog goes into FB and LinkedIn, automatically.
4. Feed your blog into your website, into the sidebar, IF the topics you cover on the blog are relevant to the website. If they aren’t, then skip this. This does NOT help your search engine rankings! But it does provide a way to make use of your content to inform your website visitors. It can also increase calls and emails if you put the feed right below a Contact Us box, with a phone number, and a link to your contact form, because recent blog posts indicate that someone LIVE and REAL is behind the site, and it encourages people to call.
5. Link your website to your blog – put it in the blogroll, in a category called Related Sites, or My Websites, or something like that.
6. If you have more than one website, you can interlink all of them. Again, just create a box called Related Sites, or Our Other Websites, or something like that, and put a link to each site in there. Put this box on every page of the site, at the bottom of the left or right sidebar, or in a box at the bottom of the site. DON’T hide the links, and don’t put them on more than once.
This combination of tactics really works. And unlike the pre-Twitter/FaceBook days, it is actually fairly quick. It used to take a year or more to see significant results from this. If you do this now, then Google will pick up your blog post from Twitter within hours, and the blog will benefit every site linked to it. You can see an increase in website traffic to a linked site within 2 weeks.
The great thing about this system is that you basically set everything up, and then just post to your blog. Sure, it also helps to promote the blog through blog directories, where they also pick up the feed to your blog, but basically, with the exception of posting to your blog on a regular basis, it is a “set it and forget it” marketing method.
Content marketing is still the most powerful and stable marketing method online, and this system gives you a means of using a single effort to its maximum potential, in a way that is fairly simple to do. Not only that, there is absolutely NO backlash or negative effect to it. Search engines LIKE it, you aren’t manipulating ANYTHING, you are doing it all open and above board. You are helping your customers through helpful and fun information, provided through your blog, there’s no pressure sales, no sales pitches. Just good stuff, that people and search engines LIKE, being presented where people can either read it or not.
Now that, is smart marketing!
Psychology of a Sucker
P.T. Barnum said there was one born every minute. I think he underestimated. But then, I am a bit of a cynic.
So what defines a sucker? What characteristics do people have in common, who get sucked into fraud, scams, get rich quick schemes, and all those dishonest propositions that take your money and fail to deliver the implied promises?
I’ve been scambusting for more than 10 years. I’ve investigated, reviewed, and reported many scams. I’ve been brutally honest in exposing near-scams – you know, those half-lies that aren’t exactly illegal, but aren’t ethical either.
In that time, I’ve learned a lot about the makeup of people who perpetuate those scams. And I’ve learned a lot about the kind of people who fall for them. They pretty much fall into two categories:
1. The ignorant. I mean truly inexperienced and uneducated about business, the internet, human nature, etc. It takes the average person a year or two of exposure to such things to really figure out what the warning signs are that something should be avoided, just like moving to a new town and not knowing where the slums are. There is hope for these people, they will probably gain wisdom and learn to avoid slumming it online.
2. The greedy. People who are willing to let their greed overpower their common sense. This group of people are the reason why internet marketing empires, resale rights products, Forex trading with eGold, mlm companies without a viable product, illegal gifting scams, and a gazillion other online establishments continue to flourish. They live by the motto, “It couldn’t hurt to try it, it just might work.”, and they tend to get scammed over and over with an unending parade of nearly identical cons, with only one or two facets that are different – the greedy person reasons that if one or two of the immaterial facets are changed, that somehow, it is different than the last scam that bit them, and they ignore the fact that it is build on the same shady and rotten foundation. There is less hope for this group – wisdom has a harder time triumphing over greed than it does over mere ignorance.
See, a greedy person KNOWS the thing they are reading is too good to be true. They KNOW it has a catch. That little voice in the back of their head TELLS then that it is wrong, but they ignore it. They ignore it because they WANT. They want the promised pot of gold at the end of the rainbow, even though they KNOW leprechauns are not real. So they spend their days chasing rainbows and illusions, and paying for the privilege, instead of telling the scammers exactly what they can do with their pressure sales pages and their “limited time offers”.
I heard a line in a movie I saw years ago. “You can’t cheat someone unless they’re lookin’ to cheat you first.” I wondered at that. And then it made sense. The card sharp could cheat a table full of men, because they figured they could put one over on him and get his money. He let them think that, just long enough to take THEIR money.
And so it is with scammers. They lead you on, let you think you are going to get something for more than it is worth, or that just this ONE time, the laws of common sense won’t prevail, or that the illegal thing they want to rope you into isn’t illegal enough for you to get caught.
In fact, this characteristic of greed, and the propensity for greed to overpower common sense is something that scammers count on. They make a living on poor choices of other people – and they count on the fact that most greedy people, once taken, won’t confess it to anyone else, out of embarrassment. Or in some instances, because they knew it was illegal or bordering on it. So the scammer gets away with it, and goes on catching other greedy flies in their spider web, because the flies that have been caught are too embarrassed to warn the prospective victims.
Now, while scams can only exist when the world has plenty of greedy prospective victims, the scams are created and perpetrated by people who are also greedy – but they are not only willing to let their greed overpower their common sense, they are willling to let it overpower their morals and scruples. They are willing to actively take advantage of people, or even actively harm them, in order to fill their pockets. The only kind of people who can make money at it for any length of time, are those who are completely ok with taking someone else’s money and not giving what was promised in return. Sadly, some people seem to progress from scammed, to scammer. Greed eventually degrades them.
The best protection anyone has against getting scammed, is to not let their greed get in the driver’s seat. Keep common sense firmly behind the wheel. That is also your best protection against becoming a scammer – because greed is a poor master, and common sense doesn’t like dishonesty, so it will steer you away from becoming something dishonorable.
If enough people did that, the scams and sucker traps would go away. But since the world seems to repopulate itself with suckers at a phenomenal rate, it is up to you and I to protect ourselves against the spiders, and to keep raising a warning voice to the flies.
Skills, Artistry, and Competition
I share almost everything I know concerning successful website and business operations. I even share that knowledge with my competition when they ask. I sometimes volunteer to share trade secrets with my competition. I often publish articles or instructional pages with specialized instruction which most people in our situation would not share without charging for it.
We not only sell website services, we also sell webmaster training instruction. So why in the world would I GIVE away what I’m selling? Wouldn’t that undermine my profits and train my competition for free?
That has to be one of the biggest myths of paranoia in the business world. It is perpetuated by people of limited imagination, who think that the only way to do business is the same way everyone else is doing business. When you are competing with a gazillion other businesses and have not truly differentiated your business with a good dose of the best elements in your personality, and when you have failed to truly connect with your customers or clients, then yeah, it is a bad idea to be too free with your competition.
But when you are not just one of the numbers, but something unique, and when your business is as much YOU as it is standards of excellence, and ESPECIALLY when you’ve diverged from the other lemmings in your particular professional arena to develop NEW and BETTER standards, or more effective policies and procedures that give you an edge and make your clients feel the difference, then you can share your expertise freely, and you’ll have little to fear from your competition.
Why is that?
Skills are just skills. If you learned them, then anyone else can. There is no issue of competition there. If you don’t kindly help someone when they ask, and they are trying to learn the same skills you already learned, then they’ll just go learn them somewhere else anyway. So there is no real profit or benefit in NOT sharing them.
There IS a benefit in sharing them. You establish yourself as THE go-to expert. Many of those you help will soon be approaching you with subcontracting proposals, or referring clients or customers to you when they cannot meet their needs themselves. Plus you get a reputation as a REALLY NICE, and HIGHLY QUALIFIED person. Yes, your competition will in fact help you gain that reputation, and to uphold it. They will quote YOU instead of other experts in the industry.
So no need to be paranoid about sharing skills. Be nice, and helpful, and it will help you more than it harms you.
Beyond skills, a wildly successful business also requires something totally unique and beyond the norm. For us, it was development of a totally new and separate standard for small businesses, as differentiated from corporate businesses, because the website needs were totally different, but this was almost never acknowledged by web professionals as a group, and when they did, they merely scaled down the same old corporate standards, which in fact, did NOT scale down effectively. This is the thing that makes you a BETTER option than your competition.
So, with the first thing, that unique thing that you developed and created, those individual methods for operations that separate your success potentials from your competition. The stuff of which trade secrets are made. The same question arises as for skills. Won’t sharing them hurt you and get you more competition?
Not really. In fact, the same thing is true. YOU are the one who developed it. That makes you the undisputed expert. You’ll get MORE people who will cooperate with you, make referrals, and improve your reputation than you will those people who would cause harm to your business by what you share.
Everyone thinks that sharing that kind of information will backfire and someone will steal their concept and set themselves up in direct competition, claim the fame for it, and sink the originator of the idea.
That is actually EXTREMELY rare. Pretty much the ONLY time it happens is when someone has a good IDEA, but no ability to actually do anything with it! If you are already successful based on some unique changes you’ve made to your business, then you are not in that category.
In our years in business, there have been people who tried to immitate us, or even to steal our systems and pass them off as their own. So why am I still recommending sharing openly?
Because the people who are the type to try to steal something rather than build their own, invariably lack the self-discipline and determination to actually turn what they stole into anything effective. They think they can steal it, slap up a quickie website (they’ll NEVER take the time to build a good one), and that the money will pour in without any effort on their part. They are completely blind to the fact that even if you have a great product or service, it takes a LOT of work, patience, repetition of boring tasks, and time, to actually earn anything from it. They make a hasty slapdash effort, and never even climb out of complete obscurity. No one else EVER knows that they have what they stole, because the very characteristics that caused them to steal it will ensure that they never make a profit from it.
You might also feel that putting it out there in print will just mean that other people can read all about it and never have to pay you for it, especially if you are selling training on the topic. Again, there is no need to fear that it will decrease your profits, quite the contrary.
A body of toothsome information validates your expertise. It helps people realize that you know things they don’t, and that they CAN’T find elsewhere. If you hide all the really juicy bits, then they have no reason to feel that you know anything that every other of your competitors does not know.
When you write about just a bit more – and actually start sharing those secrets, then people really understand the depth of your expertise and how different you are from all the rest. Oh, a few will read that, and feel it is all they need. But the hungry ones – the ones you REALLY want as students, they’ll want it straight from the teacher. They’ll realize that they can learn it much better from an organized training program than they can from digging through a website to get it bit by bit, or having to assemble it and sift the quality from multiple websites. It will increase your client base, not decrease it. And it will increase your reputation, not undermine it.
So, again, you really have nothing to lose, and a great deal to gain, by freely sharing information, including your own specialized knowledge, even in referenceable ways.
The last element that makes your business successful is your personality, or your artistry. This is the part that no one else CAN immitate. It is all you, and comes from something within you that you cannot teach to anyone else, nor can they successfully copy it. They’ll inject their own personality into it, and even if they INTEND to become “you”, they’ll persist in being themselves, and they’ll appeal to a completely different clientele than you do. So no need to fear that – you are each an artist, with your own style, and customers like what they like, and having more or less competition isn’t going to make some personality types want to work with YOU any more or less. It is beneficial to have good associates to refer problem clients to – a client who just cannot work well with your style may do well with the style of one of your competitors, and by referring out, you get out of potentially difficult situations and still come out looking good.
Now, I’m not recommending that you give away your product, or that you give away, for example, your website content or other intellectual or material assets. THOSE, they have to get on their own. I would not give away my templates, systems, site structures, custom software, or other items that I typically charge for. I don’t print my curriculum online. But I share most of the secrets in it, here a little, there a little. That sharing goes on working for me night and day, convincing people to invest in our expertise.
There is no need to be paranoid of your competition. Make friends of them instead, cooperate with them, and build a professional network that benefits all of you. There is far more to gain by being open and helpful than there is to lose.
This is true of your customers as well – be willing to educate them into being informed customers so they know how to make good choices. If they are do it yourselfers, be helpful, and answer short questions (there comes a point where you can’t answer time consuming ones, but up to that point, be helpful and generous). You don’t have to give away any hands-on work – but answer emails kindly and generously. It pretty much always comes back to your benefit.
I’ve answered questions for total strangers countless times. Some I never hear from again. Others come to me later for services when their circumstances change – sometimes they come to me many years later. They remember me because I helped them when no one else would. Often, it comes back to me by way of a referral. Someone calls, again, often many years later, and says that they were referred by someone I helped, who could not say enough good about me. They validate my expertise, my integrity, and assure the prospect that I won’t charge them unreasonably.
You can’t buy that kind of advertising.
Once you rid yourself of the resentment of your competition, and open up to cooperation, you start an amazing synergy that helps all of you be just a bit better than you could be on your own.
And there isn’t ANY reason to be paranoid about THAT!
Our company is now offering Cottage Industry Consulting, to help businesses identify and encourage artistry in their own business.
Content Marketing
About three or four years ago, online networking changed. We used to be involved in several forums and lists, where we were able to contribute to lengthy conversations, give advice, help people with website problems, and generally make ourselves look like the knowledgeable experts we are. That interaction and relationship development yielded a steady stream of clients, already pre-sold on our services. They knew we were good, and we were the people they wanted to hire, before we even knew they wanted to hire us.
Then FaceBook and Twitter took over. The popularity of instant and short interaction superceded the appeal of lengthy conversations. Now, networking is almost impossible online, because everybody wants interaction condensed into 144 character blurbs. The emphasis of social has trumped business interactions, and the ability to network through these venues for purposes of gaining pre-sold clients is weak in comparison to the old forum formats. It is fickle, capricious, impatient, and since it has the attention span of an immature gnat, using it with any degree of effectiveness (and it may not be a lot), is completely EXHAUSTING, because you have to keep finding “new” and “fresh” ways to get in front of people and get them to notice you among the SEA of other people screaming for their 2 seconds of attention. Oh, there are people who will hotly disagree with that assessment, but they are pretty much ALL people who are selling something related to marketing with FaceBook or Twitter.
Truthfully, this change threw us for a loop. We didn’t realize it right away though, because we still had lots of momentum going from the previous venues, even though they had dried up. We were also doing a lot of local networking through teaching classes, giving presentations, and attending luncheons and after-hours events.
It became baldly apparent after we moved and those local opportunities were gone, that we had to reassess, and figure out what was still working.
About that time, I decided to consolidate some of my domains. I mean, 86 active websites is a bit much to manage when your life is getting busier for other reasons. So I started letting some of them go. That had more of an impact on our business than any other single change we had ever made. Customers and clients simply dried up.
The reason is Content Marketing. I had many websites that were instructional sites on various topics related to our business. I blogged, and I wrote extensively. All of those sites were interlinked with our main websites, and all of them brought us several clients per year.
Now, you must understand, I am NOT talking about quickly content scraping sites, nor am I talking about sites where you post the same overused articles everyone else is posting, or where you rewrite badly written PLR articles (ok, so they are ALWAYS accurate, ALWAYS grammatically correct, but COMPLETELY unoriginal, and lacking in inspiration or creativity). I am also NOT talking about “Article Marketing”, where you paste your articles into article sites that the search engines now completely ignore.
No, what I am talking about is 100% hand-written, unique, creative, personable, helpful, and informative information, which you put into sites that YOU own.
You, saying what no one else is saying. Writing about answers to the questions your customers keep asking. Writing about your expertise, about things your customers need to know that they might not think to ask. Having fun with it, being yourself.
That kind of writing is like candy to the search engines. They LIKE original stuff. And it is great for capturing less common search terms, which make up the BULK of organic traffic searches. That random, unpredictable, completely spontaneous happenstance that occurs from people just being people, rather than people trying to game the computers into abnormal results. You just create good stuff, and then sit on the sidelines and scrape up the leftovers – which, in the world of the web, are an AWFUL LOT of good quality customers and clients.
This kind of marketing provides a wide range of benefits:
1. About 1% of the search terms used in any given industry are responsible for about 10% of the traffic. And EVERYBODY is going after that SAME 10%! There are a gazillion other terms, which you don’t even have to PLAN for, but which occur naturally in well-written content, which are responsible for the other 90%. They are like seagulls, all fighting over a whale carcass, so thick that most of them can’t even get a nibble, when the whole beach is strewn with fish, which are being ignored as everyone fights over the whale. Forget the whale. Clean up on the fish and it is easy pickin’s in comparison!
2. The clients and customers you get are the ones you WANT. They are ones that looked at the most popular options and DID NOT WANT THAT. So if you are offering something really special, you don’t want people who don’t care about how special it is. They won’t be happy customers. You want the ones who KNOW they want something better, and content writing appeals to them. They’ll dig a little deeper, find you, and be glad they did.
3. The customer is pre-sold. They KNOW you know your business. So you spend less time persuading them of your value, and you are able to get right to closing the deal.
4. You don’t even have to come UP in the first ten pages of the search engines for your main website, and you don’t have to pay for costly ongoing SEO (a single SEO review and optimization, with a short training session is sufficient). If you have other sites referring traffic to it, or other sites helping with the sales process, your main website can have relatively low traffic, and low search engine placement, and you can still clean up. We once had an “SEO expert” criticize our site, and ask us how we got any customers. I told him how I did it, and he flatly told me that there was no way I could make money unless I was showing up on the top positions for the top keywords on my site. He was wrong. Well written content is naturally optimized for the less common search terms, and when you get enough content, it sits there working for you regardless of your position for top keywords.
5. The longer you do it, the more power it has. Search engines like new and fresh content, but they also like old and stable content, as long as it is unique and good quality. So when you write good stuff, and keep adding to it, the power of your writing just grows and grows. Each article is a drop in the bucket, and adds to the existing power. It does this even if each article gets relatively little traffic.
6. When you have content writing as a cornerstone of your marketing, you can feed it automatically into Twitter or FaceBook, via RSS, and increase the exposure. Write once, and automatically cover multiple areas of contact.
Without that, you end up having to find ways to be clever and witty and to market in little sound bytes, instead of being able to be a complete person.
7. A single exposure is sufficient to convert a customer. With most types of marketing, it takes seven or more exposures to a marketing message or individual before someone decides to act. With content marketing, this dynamic changes. Because the exposure is more detailed and more comfortable (they do it on their terms), and because they looked for an answer and YOU provided the one that helped them “get” it. A single article that helps someone understand, or teaches them something they value, or makes them laugh, or which echoes their own feelings on a subject, can do more to persuade in a single encounter than multiple exposures to other types of advertising.
Many things about the nature of the web have changed in the last several years. The nature and expectations of the average web user have changed. But Content Marketing has not changed. Write good stuff. Post it to your own website or blog. Set up more than one, organized by interest, and interlink them. In about a year, it will start to pay off, and it only gets better from there.
Content is still King, and a nice informative or humorous article with an ah-ha moment still has more power to bring in paying customers than any other method of marketing that is not face-to-face.
More than a Web Developer
I’ve been deeply immersed in web design and technology, and the small business arena for the last 10 years. I’ve loved every minute of it (ok, so not so much some of the hair pulling technical puzzles, but most of it!). I’ve loved the creative side, the puzzle element, and the associations with absolutely wonderful people. But I think I’m near the end of a season in my life. I can feel it coming apart – my interest is declining, the desire to go to the next level with it is fading. Other interests are reasserting themselves into my life again. I’m ready to be more than a web developer again.
I don’t know if it is the farm stuff that is piquing this interest or whether it is partly the poor economy and the effect it has on our business right now. Whatever it is, I find that I am pulled by things I have had no time for the last 5 years. I want to crochet again. I want to bake and make things for my family. I want to be a part time web developer, and have a life around it again.
It was necessary for me to be completely immersed in it for the time that I was – we would not have been able to build a business for our family if I had not been there first. So it was good and needed at the time. It was the season for it. I don’t have any regrets about it. And I don’t want to completely abandon it. But I’m ready for it to no longer dominate my life – for it to be a rewarding part of my life, but not the whole of it.
I used to read a lot (not just novels), I cooked a lot, made craft items, built some of our own furniture, and did a lot of home do it yourself stuff. I painted, drew, and designed things. In the thick of business, every creative effort I had was channeled into that – there was no time or thought left over. I read technical books. I created site designs. I “painted” custom graphics. I designed site structures.
I find myself longing for something else now. Not absent of what I have, but balanced with what I have. I’m finding that the “simple” life as described in the bucolic ramblings of the nostalgic is not really simple at all. And it is in no way unintelligent. It is complex, difficult, and involves a lot more than just drudging hard work. There is a highly academic side to it – you learn, or it fails miserably. A good farmer is an artist, a scientist, a veterinarian, a creator. He must be. Less than that does not succeed.
But the farming is only part of it. I miss parts of me that got set aside to develop the business. Again, it was the right and necessary choice at the time. But it may just be time now to bring them back.
I’m ready to be more again.
Regulatory Constipation
So apparently, the purpose of regulations by the government, is not to achieve a specific definable goal, but rather, to simply regulate and require – facilitating adherence to those regulations does not seem to be part of the perceived purpose of the government of the State of Wyoming.
First of all, we started researching what it took to raise quail, for the purpose of food production (eggs and meat). It all seemed pretty simple – apply for a permit, and away you go, at least, that is what people from other states were saying.
Wyoming seems to want to go out of their way to make it more difficult than it needs to be. First of all, the state claims ownership of all gamebirds in the state – including those that you buy and have shipped in from out of state, and including those that are non-native to the state, and which could not really survive in the wild here. They do not care, you are merely a steward over “their” birds, and you must account for each one, track breeding, disposal or destruction of the birds, ensure that the birds you produce are marked to distinguish them from “wild” birds, allow on-site inspections whenever they ask, etc.
There are two types of permits – the free one, that allows you to have up to 100 birds, not for commercial use. And the one that costs $130, for a “Gamebird Farm” which does allow you to sell them. It sort of assumes you are raising them for hunting purposes, on a substantial property. Ok, we can deal with that, short and long term.
Then we found a rather buried reference to a health inspection certification – attached to another section of regulation. This is what it states:
“A certificate of veterinary inspection completed by an accredited veterinarian from the state of origin within ten (10) days prior to importation of game birds and/ or game bird eggs into the State shall be required. In addition, a statement signed by the supplier of the game birds shall be submitted to the Wyoming Game and Fish Department, Attention: Permitting Officer, 3030 Energy Lane, Casper, Wyoming 82604 on a form prescribed by the Department attesting that the game birds and/ or game bird eggs and premises of origin are free of infectious, contagious and communicable diseases. Diseases include, but shall not be limited to, Newcastle disease, Salmonella, pullorum, avian cholera, duck viral enteritis, Mycoplasma gallisepticum, and avian influenza. The statement shall also indicate that no game bird within the flock of origin is known to be infected with or to be exposed to avian tuberculosis. Game birds and premises of origin shall have been free of said diseases for at least one (1) year immediately preceding the date of shipment into the State and the premises shall not have experienced an undiagnosed mortality of more than ten percent (10%) of the game birds during the same one (1) year period.”
Failure to comply can result in at least, the state destroying your flock, and most, fines and imprisonment.
So we started asking questions to find out just what the two prescribed forms WERE, and how to get them – our game warden is clueless, he’s never dealt with this, so he doesn’t know (good guy, no insult to him).
We called the State Veterinarian (because another regulatory document said we had to send a form to them), and they had no clue what we were talking about. They referred us to Fish and Game. You’d think someone in their office would know what we were talking about? Nope!
They suggested we talk to the permitting officer. Her secretary didn’t know what we were talking about either. Then we talked to the permitting officer – she explained that really, all we needed was a completely different form, provided by the state of origin, which didn’t really even specify the things that the regulation stipulated! Only the form she said IS required, is NOT the form that any of the hatcheries supplies as a rule. But she did not have an official form. It did not exist.
So we have a regulation, calling for something that does not exist, created by people who do not care whether it is enforced or not, and which is enforced by someone who isn’t even sure what it is that is required to meet the standard.
Wow. Compliance is a headache, and when it comes down to it, completely voluntary.
Here’s the thing…
I don’t have to do ANY of this if I buy in state. Of course, what I need is not AVAILABLE in state, but oh well… I could still buy diseased birds in state and never have to comply.
Furthermore, I could start doing this in my back room, where nobody sees it, order out of state, and not tell, and no one would be the wiser. The regulations are COMPLETELY unenforceable… even if the state appointed overseers DID know precisely what the regulation meant!
I’m sure that the state could be just a little more organized and helpful in encouraging compliance. This is enough to make someone give up!
This doesn’t seem to be an issue with a single department either. One would think that your state would want to encourage people to survive there – especially in a state that is so hard to live in as Wyoming. You’d think they’d want to encourage enterprise. You’d think that if they had a law, they’d want to help people to obey that law.
This seems to be an increasing issue with government where business is concerned. The creation of completely unenforceable laws that punish those who try to comply, while ignoring those who don’t.
Something is wrong with this picture.
Why the Heck are We Doing This Anyway?
First homeschool. Then owning our own business. Now bits of farming being thrown in (which is something I swore I’d never want to do, and Kevin was in no way prepared for!).
Well, each choice has just seemed right at the time. Independence is a good thing. The buck stops with us – if we do it right, then we reap the reward. If we screw it up, that’s our accountability too. But we really weren’t sure that we wanted to farm in any way at all, even in the back yard.
As Latter-Day Saints, we are counseled to grow a garden, and to be self-reliant. We are also counseled to have a food storage, savings account, etc. Now, this is counsel, not a commandment. But following counsel usually results in blessings, so we try to do so as much as we can.
We always had a food storage. And whenever we lived where we had a yard, we tried to garden, until we got to Wyoming. Here, it just seemed so much harder. And more expensive. For less return.
Gradually, we were able to store less and less. Mostly because we could eat fewer stored foods. This time last year, we had no food storage at all. The dietary requirement for fresh organic foods meant that we had to live from week to week on the groceries. A hard thing out in Wyoming. It also meant that our food budget skyrocketed. I hated being extorted by whatever price was being charged that week for the things we had to have. I also hated being an hour from the nearest supplies, on unpredictable roads.
The only way we’d be able to get our food costs lowered, to know we’d have what we need, and to have a food storage, was to grow it ourselves. We’d have to have the food storage on the hoof and in the ground. But we live in town, on a small lot. No space for a big garden, no space for a big greenhouse, no space for barnyard animals.
So we tried hydroponics (in the diningroom). That worked some, until I could no longer eat the things I could grow there, and nobody else ate much of them. Too costly and time consuming to do for a few heads of lettuce.
This year we didn’t even plant a garden, because we went to camp instead. Gone during the two best growing months of the year. No point. But when we came back, life was different – a little. I could eat a few more things than what I could when we left for camp, and we were making headway on reversing the Crohn’s Disease in myself and the two kids that have it. We’d still have to eat organic, and lots of fresh foods, for the rest of our lives though. So while we could now eat more of what we could grow, we still needed to grow it.
Before we left for camp, we talked about rabbits. So we did that. Then ducks occurred to us. We studied it out and got the ones we felt inspired to get. We’re still discovering just how inspired that choice was, as we learn how much that one choice is affecting our costs and health.
We had a desire to be more self-sufficient, and Kevin and I have talked about land and raising animals for some time. But I didn’t really want to raise the animals. He halfheartedly agreed (turns out he loves caring for the animals). We bought the rabbits when we did because we knew we would not have the choices we wanted in Wyoming, and David was traveling to Utah – right then. We got the ducks when we did because it felt like we needed to – turns out we really did need to.
So a series of needs have sort of pushed us where we might not have gone otherwise. I think we might have talked about it, but not really lived it.
Even now, we did not expect to do this in Wyoming, while still living on a small city lot. We expected to plan and prepare and move somewhere warmer first. A common thing for people to do as they get older, but this isn’t exactly retirement we are talking about.
So now, we divide our time between business and taking care of the animals and greenhouse. Hard to balance sometimes. Takes the cooperation of the kids to make it work too. But both the business and the farm stuff yields a profit. More than we thought it would.
One little Muscovy duck. Gave us 4 lbs of meat. Kevin and I had a meal of duck steak. Our family had duck soup for dinner. We gave 1 meal worth to my mother. Had enough left for seven meals for me (I was having pretty severe protein malabsorption so I had first claim on the Muscovy specifically, while the rest of the family continues to have hamburger). So let’s see…
Each duck cost about $10, and we’d put about $2 of food into that one. 4 lbs of high quality nearly organic meat (no medications in it) is worth about $5 per lb or more. So $20 worth of value from a $12 expense. So a profit of $8 on that duck… or so we figured ahead of time (we did the cost analysis ahead to make sure it would be worth it).
Except that I digest Muscovy so well, I now only needed two servings of meat a day instead of 3. Make that a profit of $20.
Oh… and then my vegetable needs dropped from 9 servings a day to 6. Make that a profit of $30.
Plus… my milk consumption dropped from 6 servings (milk and cheese) per day, to 4 (people with Crohn’s have higher dietary requirements than the average person). Make that a profit of $37.
And then… my need for dietary supplements dropped. By about a third. I have to take a LOT of individual supplements (B-12, B-6, Folic Acid, Magnesium, Potassium, Niacin, Calcium, etc). Make that a profit of about $50 total.
For one little 4 lb duck.
What a blessing! The ducks will make a bigger difference to our food bill than we could have possibly imagined. We thought we should wait and do it later. Doing it now has ended up being the best choice, even though it was hard to come up with the funds to get the ducks (when your food bill is high, it is hard to purchase something that will reduce it later – the double whammy is hard to afford).
We knew we were in a trap though. Food costs were high enough that they were sucking the life out of our ability to be self-sufficient in other ways. You can’t save money if you have to pay $6 per lb for organic meat, and $2 per lb for organic potatoes, and when your grocery budget quadruples in a period of about 2 years.
The greenhouse is now producing also. I was using dill (as a healing herb and to help control clotting problems in my legs). A lot of dill. It needed to be fresh to have the right properties. Fresh dill is costly – one $2 package lasted me 1-2 days. So when I got the greenhouse ready, I planted dill seed – I didn’t have any seed packets for dill, could not find it anywhere here this time of year, and did not have time to wait for it to be ordered by mail. So I went to my spice rack. Found an old jar of dill seed – those seeds had to be 10 years old at least! I figured at least a few might sprout, so I just planted the entire bottle. About 2 TBSP of seed. I think about half of them sprouted. I am drowning in dill! But that is actually good, because I was able to start using it within a few weeks, by taking the tops off the thinnings, and using them. One less thing to buy.
That is why we decided to do it. One more step in a series that may take us somewhere we didn’t plan on going. But it will put us in a position where we have the only kind of food storage we can have, and where we can have more control over the costs of the food that we require.
But I still wake in the morning and wonder how we got here, and where it is going to take us. I marvel that I am actually enjoying what I never thought I would. I am amazed at the number of miracles we have been blessed with in it, in finding ways to do what we thought we could not.
Now… I just need to figure out how pay tithing on a duck.