Word of Mouth “Advertising”, isn’t Advertising

Advertising and marketing are things you do to help your business grow. You plan them, execute the plan, then adjust according to results.

Word of Mouth, is not advertising, nor is it marketing. It is not something you do, and it is not something you control. It is something other people do for you – and they do it ONLY after you have done something to earn it.

Word of Mouth is VERY powerful. It is a key feature in building momentum in a business. But it isn’t a means of starting a business, and it isn’t something that happens spontaneously. It must be earned.

How do you earn it?

• By intelligent marketing and promotion. By the messages your marketing materials send. If they are friendly and if people can identify with them, they’ll remember you, and they’ll mention you when someone has a need, as in, “You might try (insert business name)”. Smart marketing generates buzz, and gets people to remember you as a possible answer to their need. This helps you, but it is not where the REAL power of word of mouth is.
• By good business practices. If they like the product, and they like the service, and you actually do what you say you will, then they’ll recommend someone else. These recommendations are based on personal experience and satisfaction. They are not just suggesting you MIGHT be the answer, they are saying you WERE their answer. That is REALLY powerful. But it does not come until you have proven yourself. And that only happens over time, so it won’t help a startup much. Somewhere about a year into things though, Word of Mouth will start to have some noticeable affect on your business if you promoted well, and if you operate your business reliably.

You can create an environment in which Word of Mouth can grow, but you cannot CREATE Word of Mouth as a marketing tactic. If you are launching a business, it will be of no value whatsoever to you until you have devised an effective promotional strategy, and carried it out for some time, and until you have a customer track record that stands behind your claims.

So start working on some effective strategies to get your business name and face out there. Get a table at events, write articles and post them for article marketing, get backlinks for your site, hand out business cards, do networking to get to know people, both online and off.

There are plenty of things that work. If you need free marketing methods (remember, they take time to do, and they are often slow to work, but they also usually have long term results), then go to http://www.effectivefreemarketing.com/ .

Promote your business. Then enjoy the feeling when it begins to work.